Episode 152: Leading Technology at the World’s Leading Home Improvement Retailer
Rachel Morford, President of the Society of Women Engineers, speaks with Denise Countryman, Vice President of Technology for The Home Depot. They discuss her 20-year journey from software engineer to Vice President at the world’s largest home improvement retailer and her thoughts on how much technology has changed along the way.
Denise Countryman
Vice President of Technology
Home Depot
Denise Countryman is vice president of Technology. She is currently responsible for technologies supporting our home services experiences, order management for all customer online and store special orders, and contact center experiences.
She joined The Home Depot in 1999 as a software engineer for store systems. Since then, she has held roles of increasing responsibility across various parts of the Company enabling new and transformative customer experiences.
Denise and her teams have played a significant role in The Home Depot’s interconnected retail journey, from improving and optimizing our inbound and outbound supply chain, to introducing store, order management, and contact center functions that enable The Home Depot’s interconnected experiences such as Buy-Online-Pickup-in-Store (BOPIS), Buy-Online-Ship-to-Store (BOSS), and Buy-Online-Deliver-from-Store (BODFS).
Denise has held a diverse set of roles, including lead engineer, engineering manager, director of Supply Chain technology, senior director of Online, Order Management and Omni-Channel, senior director of The Home Depot Design Center, senior director of Merchandising transformation, and as senior director in Supply Chain.
Denise holds a Bachelor of Science from The University of West Florida.
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